Start with the address and the way in
We're based in Lowell and generally serve projects within about 40 miles, including parts of the Merrimack Valley and Southern New Hampshire. Coverage and delivery options depend on the actual job. Send the town and address for a fit check before assuming a service or delivery charge.
Then look at the route from the truck to the kitchen. A neighborhood delivery can still have a narrow drive, limited parking, a steep approach, stairs, or no place to set down a pallet. The person booking delivery should tell the provider about those conditions before the method and price are agreed.
For a Lowell job with limited curb space, identify where the truck can stop and who will keep the unloading area clear. For a Southern New Hampshire site with a long or narrow drive, confirm whether the booked vehicle can reach the drop point. These are questions to check against the actual address, not assumptions about every job in either area.
Access notes to send with the plans
- Jobsite address, contact number, and delivery hours or site restrictions
- Parking or unloading location, including any permit or reserved space the project requires
- Stairs, long carry, narrow gates, gravel or uneven ground, and elevator access
- Whether a truck can reach the unloading point and whether a liftgate is needed
- Who can meet the driver, count pieces, and sign the delivery record
Put the last point of delivery in writing
Supplier freight, delivery we coordinate, and inside placement are different scopes. A carrier may bring the shipment to a curb, dock, or other agreed unloading point. That doesn't automatically include carrying cabinets into the house or up stairs. Assembly and installation are separate work too.
Ask the provider to state the delivery method, receiving responsibility, any liftgate or handling charge, inside placement if included, and where our role begins and ends. We can discuss delivery coordination for a project, but the written quote should define what is actually included.
Make room before the shipment arrives
Cartons need a dry, secure place where labels can be read and pieces can be checked against the order. Pre-assembled cabinets need more floor space and a clear path through doors and hallways. Keep the installation area accessible so receiving doesn't block the trades already on site.
Choose a staging spot before delivery day, especially on an occupied remodel. Decide who will move the cabinets from the drop point if inside placement isn't part of the delivery. Don't count on the driver to solve an access problem that was never included in the booking.
Give the receiver an inspection plan
The person signing should have the order or packing list and know how to contact the provider. Count the pieces, inspect visible packaging, and note apparent shortages or damage on the delivery record before signing. Photograph affected cartons and labels. Keep packaging for any later claim or product review.
Carrier and supplier reporting windows can be short and may differ for visible and concealed damage. Get the claim instructions and deadline for your order before delivery. UPS Supply Chain Solutions, for example, advises receivers to count cargo and record visible damage or shortages at receipt. For a project with us, send photos, the order details, and a description of any shortage or damage as soon as you find it, and no later than five business days after delivery. Record visible issues on the delivery receipt before signing.
Book the crew around usable cabinets
A delivery appointment isn't an installation-ready date. Leave room to receive and check the order, deal with any discrepancy, and assemble ready-to-assemble cabinets if that is the selected format. Check what the installer and countertop trade need finished before their visits.
Delivery-day handoff checklist
- Confirm the delivery window, truck access, and unloading point.
- Assign a receiver with the cabinet list and a way to reach the provider.
- Clear a dry staging area and the route from the drop point.
- Count and inspect the shipment; record issues before signing.
- Confirm who will move, assemble, and install the cabinets, and when.
For a project with us, send the jobsite town, plans, cabinet count, target installation window, and access notes. We can discuss the location and define the proposed delivery, assembly, or installation scope in the quote.
Check our service area or use the lead-time guide to work through the dates before scheduling the next crew.